Order

Do you ship internationally?

Yes, we do ship internationally at a cost of approximately $15.00 – $35.00 to be shipped to most countries. The precise shipping charges will be reflected on the very last page of the check-out process. You can review the total cost of your purchase prior to committing to your order.  Import duty and tax charges are not included in the shipping price. Please contact your country’s customs agency for details regarding those fees.

How do you ship?

We reserve the right to vary shipping methods to certain destinations should it be considered more appropriate and to alter the shipping method from that stated on your order should we deem it necessary.

What are your shipping and processing times?

Standard Shipping Times

USA and Canada: 5 – 21 days

Europe: 9 – 21 days

Other countries: 11 – 30 days

Processing Times

Orders can sometimes take 3-6 days to process after placing the order before shipping out.  We do not ship on weekends.

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

I received a damaged or incorrect item, what should i do?

Occasionally a shipment might get damaged in transit or we ship the incorrect item, if this happens we will take care of it immediately. Please contact us HERE within 7 days with your name, order number, and description of the damaged item and/or packaging. 

What types of Payment do you accept?

We accept all Payments by Visa and Mastercard.

Refund Policy

I purchased an item but changed my mind, may i get a refund?

All sales are final. We cannot cancel or exchange an order.

Face Mist Spray

What kind of water is best suited for this product?

Mineral water or spring water since mineral water contains various minerals. If you want add the toner, then you need use water 9: toner 1 to dilute. If you want to use it with rose water, then you use water 9: rose water 1 to dilute.

Is the mist a warm steam or cool mist?

Cold mist.

What type of usb charger does it need?

Like an Android charger.

Can essential oils be used with this product?

Do not use essential oils, as they may block the spray nozzle and shorten the life of the machine. Best to use mineral water since it contains various minerals.

Can I take it on flight?

Yes, you can. 10 ml water tank is allowed to take on flight. Its small size is convenient to put in your handbag or luggage. You can enjoy a fresh spa during the flight.

No mist is created?

Check if there is enough water in the reservoir. If not, refill it. It is also possible that a vacuum was created after using the Face Mist Spray for a while. Just give the device a quick shake to let air enter into the tank.